Terms and Conditions

Here is a professionally written Terms and Conditions page for Pretty Cleaning, aligned with Queensland (QLD), Australia consumer laws, including the Australian Consumer Law (ACL).

You can publish this on your website and adjust business details if needed.

Terms and Conditions

Pretty Cleaning – Queensland, Australia

Last Updated: March 2026

These Terms and Conditions govern the use of services provided by Pretty Cleaning (“we”, “our”, “us”) in Queensland, Australia. By booking or using our services, you agree to the following terms.

1. Services

Pretty Cleaning provides professional residential and commercial cleaning services including:

  • Bond Cleaning (End of Lease Cleaning)
  • Carpet Cleaning
  • Curtain Cleaning
  • General & Deep Cleaning
  • Post-Construction Cleaning

All services are delivered in accordance with Queensland industry standards and the Australian Consumer Law (ACL).

2. Bookings & Quotes

  • Quotes are provided based on information supplied by the client.
  • Final pricing may vary if property condition differs from what was described.
  • Quotes are valid for 7 days unless otherwise stated.
  • Booking confirmation is subject to availability.

3. Payment Terms

  • Payment is due on completion of service unless agreed otherwise in writing.
  • We accept bank transfer, card payment, or other approved methods.
  • Late payments may incur administrative fees.

4. Cancellation & Rescheduling Policy

  • Minimum 24 hours’ notice is required for cancellations or rescheduling.
  • Same-day cancellations may incur a cancellation fee.
  • If access is not provided at the scheduled time, a call-out fee may apply.

5. Bond Cleaning Guarantee

For bond cleaning services:

  • We offer a re-clean guarantee within 72 hours of the service if related to our cleaning scope.
  • The property must not be reoccupied or altered after cleaning.
  • The guarantee does not cover:
    • Pre-existing damage
    • Pest control
    • Structural issues
    • Areas not included in the service agreement

Bond return decisions are made by landlords/property managers and are outside our control.

6. Client Responsibilities

Clients must:

  • Provide safe and legal access to the property.
  • Ensure utilities (water and electricity) are connected.
  • Remove personal belongings before service.
  • Inform us of any hazards or special conditions.

We reserve the right to refuse service if the property is unsafe.

7. Liability & Insurance

  • Pretty Cleaning is fully insured in Queensland.
  • We take reasonable care; however, we are not responsible for:
    • Pre-existing damage
    • Normal wear and tear
    • Items not secured or disclosed
  • Any claims must be reported within 24 hours of service completion.

Our liability is limited to the cost of the service provided, in accordance with Australian Consumer Law.

8. Australian Consumer Law (ACL)

Nothing in these Terms excludes or limits rights under the Australian Consumer Law.

Under ACL:

  • Services must be provided with due care and skill.
  • Services must be fit for purpose.
  • Remedies may include re-performance or refund where applicable.

9. Access & Safety

  • We comply with Queensland workplace health and safety regulations.
  • If conditions are unsafe, we may suspend or cancel service.
  • Additional charges may apply if excessive cleaning beyond normal scope is required.

10. Pricing Variations

Additional charges may apply for:

  • Excessive dirt, mould, or biohazards
  • Heavy grease build-up
  • Pet hair removal beyond normal conditions
  • Large properties not disclosed at booking

Clients will be notified before additional charges are applied.

11. Privacy Policy

We collect personal information only for booking and service purposes.
We do not sell or share client data with third parties except where required by law.

12. Complaints & Dispute Resolution

If you are not satisfied:

  1. Contact us within 24 hours.
  2. Allow us the opportunity to rectify the issue.
  3. If unresolved, disputes may be handled in accordance with Queensland consumer protection processes.

13. Website Use

By using our website:

  • You agree not to misuse content or copy materials without permission.
  • All website content remains the intellectual property of Pretty Cleaning.

14. Amendments

We reserve the right to update these Terms and Conditions at any time. Updated versions will be published on our website.

15. Contact Information

Pretty Cleaning
Brisbane, Queensland
Phone: 0481 780 476
Website: www.prettycleaning.com.au