Move Out With Confidence — Your Bond Back Guarantee
Moving out is stressful enough without spending your final days scrubbing every corner of a property. Pretty Cleaning takes that pressure off your plate completely. Our Bond Back Guarantee means that if your property manager finds a cleaning issue covered by our bond cleaning or end-of-lease cleaning checklist, we come back and fix it — free of charge, no arguments, no runaround.
We Back Our Work Because We Know It Holds Up
Plenty of cleaning companies promise a great result. Fewer are willing to put a guarantee behind it. At Pretty Cleaning, our Bond Back Guarantee exists because we're genuinely confident in what our team delivers. We've cleaned hundreds of properties across Brisbane and we know exactly what landlords and property managers are checking for during final inspections — the same standard our trained, police-checked cleaning team is held to on every job.
The guarantee is straightforward — book an eligible bond or end-of-lease cleaning service with us, and if a covered issue is flagged within 72 hours of the clean, we return and sort it out at no extra cost. No chasing, no excuses.
What's Included in Our Bond Back Guarantee
72 Hours Free Reclean Window
If your property manager or landlord raises a cleaning concern within 72 hours of our completed service, we'll arrange a return visit and address it — no additional invoice, no pushback.
Thorough Room-by-Room Checklist
Our cleaners work through a detailed checklist covering kitchens, bathrooms, bedrooms, living areas, floors, windows, cupboards, appliances and every corner inspection reports are known to flag.
Fast Response on Reclean Requests
Bond inspections run on tight timelines. We prioritise eligible reclean bookings quickly so your timeline isn't held up and your lease handover stays on schedule.
Zero Extra Cost for Approved Returns
When a reclean request is approved within our guarantee conditions, we come back and complete the work without adding anything to your bill. What you paid for is what you get.
Trained, Consistent Professionals
Every member of the Pretty Cleaning team is trained to a consistent standard. You won't get a different result depending on who shows up.
Inspection-Focused Approach
We don't just clean — we clean with the inspection in mind, focusing on the areas Brisbane property managers pay the closest attention to.
How the Bond Back Guarantee Works
Book Your Clean
Schedule a full bond or end-of-lease clean through our website or by calling the team directly.
We Complete the Job
Our team works through the full checklist, covering every room, appliance and surface in your booked package.
Issue Flagged? Contact Us
If your property manager raises a concern, get in touch with us within 72 hours with details and photos.
We Review It
We check whether it falls within the scope of the original clean and meets the guarantee conditions below.
Free Reclean Arranged
We return and address the flagged area at no additional cost — so your inspection can proceed without delay.
Guarantee Conditions — What Qualifies and What Doesn't
Full transparency, so there are no surprises if you ever need to use the guarantee.
✅ To Qualify for the Guarantee
- ✓Must be a full bond or end-of-lease clean booked through Pretty Cleaning
- ✓Property must be fully vacated — no furniture, belongings or boxes remaining
- ✓Running water and electricity must be active during the clean and any return visit
- ✓Full property access provided for both the original service and any reclean
- ✓Cleaning concern reported within 72 hours of service completion
- ✓Supporting evidence provided — photos, inspection report or written landlord feedback
❌ What the Guarantee Does Not Cover
- ✗Pre-existing property damage present before we arrived
- ✗General wear and tear or deterioration over time
- ✗Permanent staining unresponsive to professional cleaning
- ✗Mould treatment not included in the original booking
- ✗Pest control or structural maintenance work
- ✗Areas excluded from the original quote or scope
- ✗Additional tasks requested after the service was completed
- ✗Concerns raised outside the 72-hour guarantee window
- ✗Properties that were not fully vacated at the time of cleaning
📌 Our Guarantee Is a Reclean Service — Not a Refund
The Bond Back Guarantee is built around returning to the property and correcting any eligible cleaning issue in line with the original service agreement. We do not provide refunds as an alternative to a reclean. If a customer chooses not to proceed with an approved return visit, the guarantee is considered fulfilled at that point.
What Makes Pretty Cleaning the Right Choice
Local Expertise
Experienced cleaners who know Brisbane rental standards inside out.
REIQ-Aligned
Comprehensive end-of-lease checklists aligned with REIQ inspection expectations.
Honest Communication
Clear, honest communication from booking through to completion.
Upfront Pricing
Competitive, upfront pricing with no hidden charges.
Flexible Scheduling
Fits around settlement dates, lease ends and moving timelines.
Pro-Grade Products
Professional-grade, low-toxicity cleaning products used throughout.
Ongoing Support
Support if you have questions before, during or after the job.
Proven Track Record
Built on genuine five-star results, not just promises.
Explore Our Other Services
The Bond Back Guarantee applies to every eligible move-out clean we run. Here's the rest of what Pretty Cleaning covers.